Refund and Return Policy

Welcome to Globalstyleluis

Effective Date:  January 4, 2025

At Globalstyleluis, we strive to ensure our customers are satisfied with their purchases. This Refund and Return Policy explains our guidelines for returning products and obtaining refunds. By making a purchase on our website (https://globalstyleluis.com/), you agree to the terms outlined in this policy.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be returned within 30 days of receiving your order.

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • Proof of purchase, such as a receipt or order confirmation email, is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards

  • Customized or personalized products

  • Clearance or final sale items

  • Items damaged due to improper use or negligence

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@globalstyleluis.com with your order details and reason for return.

  2. Receive Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

  3. Ship the Item: Pack the item securely and include the RMA number. Ship it to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Confirmation and Processing: Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

4. Refund Policy

  • Approved Refunds: If your return is approved, we will process the refund to your original payment method within 7-10 business days. Processing times may vary depending on your payment provider.

  • Partial Refunds: Items returned that show signs of use or missing parts may qualify for partial refunds at our discretion.

  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@globalstyleluis.com to arrange an exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receipt. Include photos of the damage or defect, along with your order details, in your email to info@globalstyleluis.com. We will provide instructions for resolving the issue, which may include a replacement, repair, or refund.

7. International Returns

For customers outside the United States:

  • Return shipping costs and any applicable customs fees are the responsibility of the customer.

  • Refunds will be issued in USD, and currency conversion rates may apply.

8. Contact Us

If you have questions or need assistance with a return or refund, please contact us:

Thank you for choosing Globalstyleluis. We value your trust and will do our best to ensure a seamless shopping experience.